Support

Reliable after-care and support are vital to any business. Our support programme offers complete back-up and after-sales care for your total peace-of-mind.

Our service technicians are manufacturer trained, able to call on our customers for preventative maintenance and repair calls. All our technicians carry an extensive stock of spare parts and toner cartridges enabling a very high first time fix rate.

Whilst total commitment is given by providing exactly the right machine for the desired application, after care service is a major part of our success and we only sell a business machine if we are able to support that product giving all of our customers peace of mind.

Too many suppliers promise good service and preventative maintenance but fail to deliver. The problem is that by the time you learn this, it’s usually too late as you are already tied into a contract, which will ultimately cost you to get out of.

For over 20 years Copycare has operated scheduled quarterly preventative maintenance as standard. Our service system automatically generates a service call each quarter and an engineer visits your office to carry out a full service.

Copycare provide thorough scheduled preventative maintenance visits, not the courtesy visits that other suppliers class as preventative maintenance.

 

Driver downloads:

http://www.ricoh-support.com/enduser/support/supporturl.asp?url=https://www.my-ricoh.com/enduser/AD3063EB-90E2-4BC7-A6DC-ACB1547D9655/brand/BF120732-CE83-453E-AAEE-7DAC0A646E6F/language/9f50f866-33ee-4584-be51-5ba95d44734f